HP Download and Install Assistant. Install the new print cartridge Follow these steps to install a new cartridge. Please return to the product information page and verify the numbers provided or try again later. The Print window opens. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality.

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Service or replace your HP product if you completed all preceding steps. Clean the paper feed rollers Dust, paper scraps, and grime build-up on the paper feed rollers can cause paper jams.

Wait for the product to complete a job or to display an ‘ Out of paper ‘ message before reloading paper. Any warranty support needed would be completed by the reseller that sold the product. From the Paper type drop-down list, select the paper type that matches the paper in the product. Check the condition of the paper, and then reload it Paper feed issues might result from 1351v, torn, wrinkled, wet, or folded paper in the tray.

Please try again shortly. Select your operating system and versionChange Detected operating system: Asia Pacific and Oceania. You must scan the alignment page to complete alignment; otherwise the product prints an alignment page every time you turn it on. Product has been exchanged: HP is compiling your results. Lightly dampen a clean, lint-free cotton swab, and then use it to clean the pick roller.


Is my Windows version bit or bit? Europe, Middle East, Africa. How does HP install software and gather data? This product was sold by a third party. Check for obstructions inside the tray. Prepare the replacement cartridge Follow these steps to remove the new cartridge from its packaging and remove the protective nozzle tape from nozzles. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

Open download list Review the following sections to learn about the common causes and how to prevent the issue. Select Custom from the Size drop-down list or the Custom tab. In the Name dialog box, type a name for the new custom size.

HP encountered an error while trying to scan your product. Asia Pacific and Oceania. Even small pieces of paper can cause paper feed issues. The Check Paper light might also blink or flash.


Select your desired files and a list of links will be sent by email.

HP PSC v All-in-One Printer User Guides | HP® Customer Support

If you are looking for additional information on this topic or topics not discussed on this page, click here c in English. Asia Pacific and Oceania.

Locate the pick roller on the left side of the product below and behind the paper feed roller. Remove selected files Download files.

HP Customer Support – Software and Driver Downloads

If the self-test report does not print when slowly pushing the paper farther inrepeat the previous steps to clean the rollers again. This page requires Javascript. You must exit the Properties dialog box to apply your changes.