If the cartridge is not compatible with your product, skip to Solution three to replace the cartridges. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. HP encountered an error while trying to scan your product. Product has been exchanged: If the carriage is NOT on the right side , push the carriage to the left side of the product. Click the Create tab, and then click Labels. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

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Insert a stack of paper into the tray until it rests against the rear edge of the tray. Lift the output tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Asia Pacific and Oceania. If the test page does not printcontinue with the next solution. Let HP identify any out-of-date or photoamart drivers and software.

Asia Pacific and Oceania. Javascript is disabled in this browser. Or, view all available drivers for your product below. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product.

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Remove the new cartridge from its package, and then carefully remove the protective tape. The product does not support non-printable CDs or DVDs because the ink may pool, smear, or wipe off during or after printing.

Restart the printer Follow these steps to try resetting the print mechanism by performing a product restart. Touching these parts can result in clogs, ink printfr, and bad electrical connections. The phktosmart of all available drivers for your product is shown above. Check the condition of the paper, and then reload it Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray.

How does HP install software and gather data?

Contact HP Customer Support | HP® Customer Support

Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

Please return to the product information prunter and verify the numbers provided or try again later. This product was designated to be returned to HP. Press the Power button to turn off the product. Modify your browser’s settings to allow Javascript to execute. Wait until the warm-up period completes before you continue.

Photo tray v5100 width guide.

Blinking Lights on the HP Photosmart D5100 Printer Series

Do not touch the copper-colored contacts or the ink nozzles. A ‘ Printable prlnter upside-down ‘ message displays on the computer The Attention light and the Print light are blinking, and a ‘ Printable disc upside-down ‘ message displays on the computer. Remove and reinsert the cartridge Press the Power button to turn on the product. If these steps resolved the issueyou do not need to continue troubleshooting. Printdr verify your product is powered on and connected, then try again in a few minutes.

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Solution and Diagnostic Data Collection. With the print side down, reinsert the stack of photo paper into the tray until it rests against phltosmart rear edge of the tray. All lights blink In this error condition, the following light pattern displays on the product control panel:. Make sure there is enough clearance behind the product for the holder to feed properly.

Please try again shortly.

Open download list Select an operating system and pritner to see available software for this product. The Attention light and the Print light are blinking and a ‘ Cd ‘ message flashes on the control panel display.