I really need help in sorting out this issue. Hi Angel, Please help me with the following information: Instead of typing a User ID and password, you can move your finger across a sensor to log on or start commonly used applications. Note on archived topics. Please try again shortly.

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HP Probook 4540s Fingerprint Sensor not working

Device manager correctly identifies and shows the fingerprint sensor – however, the control panel says no biometric devices detected. After reboot HP Protect Tools as before would enroll my fingerprints, but again no prompt at windows login came to log in with fingerprint. Troubleshooting a Fingerprint Reader Windows 8 http: Swipe the same finger across the sensor again until all four squares change color, and then click Next to register the finger print.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

To set up the fingerprint reader for a different Windows user, log on to Windows as that person and then repeat steps 1 through 8. Message 3 of 4.


After installing fingerprint drivers from the HP site and using the HP Protect Tools to successfully enroll fingerprint, I tried logging in via this method but the windows tingerprint in screen does not display this option. See your browser’s documentation for specific instructions.

One of the squares below the hand graphic will change color when the scan is accepted. How does HP install software and gather data? Have you made any recent changes to your computer? You can follow the question or vote as helpful, but you cannot reply to this thread.

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HP Probook s Fingerprint Sensor not working – Microsoft Community

After a fresh installation of Windows 7, I went to the HP driver site to download the latest drivers for Probook s: Hi Angel, Please help me with the following information: Please try again shortly.

Didn’t find what you were looking for? Set up the fingerprint reader To set up the fingerprint reader to recognize your fingerprint, you must have a logon account on the computer and the account must require a password. Sorry this didn’t help.

Thanks for marking this as the answer. Message 2 of 4. Details of what steps I took trying to make the scanner work are given below. HP usually hides their credentials manager, and it’s even harder to find in Windows 8. This topic has been archived. Tell us about your experience with our site.


An image is attached showing both progook device manager and the control panel!

Click Next to begin. Message 4 of 4. Instead of typing a User ID and password, you can move your finger across a sensor to log on or start commonly used applications.

Solved: HP Probook s: Fingerprint Scanner Not Working – HP Support Community –

Javascript is disabled in this browser. I then proceeded to uninstall HP protect tools and the validity driver for the fingerprint sensor, then made sure these services were running:.

Europe, Middle East, Africa. If you need to start over during the fingerprint registration process, right-click the highlighted finger on the screen, and then click Start Over. You must enter your user name, and the required password.