Information and links in this thread may no longer be available or relevant. Having been vexed by this problem for quite a while today I took another stab at solving it, and I did, in a manner of speaking. Presently, if I try to run HP’s freshly installed and updated full-feature software for the all-in-one I receive the following alert: Thank you for your patience. I also downloaded and installed the HP printer driver for OS

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I’d appreciate any help. It’s three years old anyway. If you buy an inkjet MFP it will last for maybe a year or two before the inkjets get totally clogged.

HP ScanJet c FlatBed Scanner – Disassembly and repair. – S-Config

Then unscrew all four T screws. HP Download and Ecanner Assistant makes it easy to download and install your software. This is now affecting image quality of the scans that I do. Scan disappeared from the HP utility but I could still scan through Preview, but now the scan option in Preview is also grayed.

See your browser’s documentation for specific instructions. Is my Windows version bit or bit? Operating System – Windows 7, Windows 8, Windows 8.


HP Customer Support – Software and Driver Downloads

Thanks for your respsonse. Removing front cover plates.

Thanks for checking out this blog! Forgot to mention that it would probably be a good time to clean the glass as well. No software or drivers are available for this product with the selected operating system.

Once I have this information I should be able to help you better. Information and links in this thread may no longer be available or relevant. HP encountered an error while trying to scan your product.

Clean both sides of the glass. Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. Problem found, dust on the inner deflector mirror. Europe, Middle East, Scannrr.

HP ScanJet C – flatbed scanner – desktop – USB, SCSI Overview – CNET

Once complete, you should see the mirror inside reflect perfectly and you can follow the steps in reverse order to put it back together. I would like to help out as best I can with this. Is it necessary to remove the old drivers, and if so, how do I do it?


Email list of drivers. And of course the scan option is gray in Preview and Image Capture.

However, thanks to VueScan which is a third party company updating twain hl6300 to work on later versions of windows we were able to bring this scanner back from the dead and keep is rocking. Message 6 of Please try again shortly.

Please verify your product is powered on and connected, then try again in a few minutes. Feb 3, 6: Once that is complete you’ll want to reset your printing system which is explained here just don’t try to re-add the printer just yet.

Select your operating system and scanmerChange Detected operating system: HP has scanned your product but currently has no suggestions for driver updates.